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Please use the Forgot Password link in the login window to access your account.
You will be asked to verify your email address. You must enter the email address you used when you registered your account. Your login information, including your password will automatically be sent to that email address.
Also, please make sure email from us is not being blocked and labeled as spam.
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If you are having trouble logging in, there could be two possible reasons for this.
1.
You do not have cookies enabled. We require cookies to be enabled for security purposes. In order to login to the site, you will need to have your cookies enabled.
To enable cookies, go to your Control Panel.
- Click on "Internet Options"
- Click on the "Privacy" tab
If you have a pop-up blocker at the bottom of the”Privacy” tab, make sure it's unchecked.
- Click on the "advanced" button at the bottom of your "privacy" tab to access the advanced privacy settings.
- Put a check mark next to the top box where it says "override automatic cookie handling"
- Set "First Party Cookies" and "Third Party Cookies" to "accept"
- Put a check mark next to the bottom box where it says "always allow session cookies"
- Click "OK."
2.
Your browser is most likely pulling up an old session (last time you logged in) that's cached on your computer or your cache is almost full. You’ll need to delete your temp files and off-line content. Make sure your browser is set to "check for newer versions of stored pages."
To delete your temp files and off line content, go to your Control Panel.
- Click on "Internet Options"
- Click the "Settings" button on the "General" tab, and make sure it's set to "Every Visit to the Page".
- Click "OK."
- Click "Delete Files". Make sure the box next to "Delete all Off-line Content" is checked and then click "OK."
We also recommended that you click "Delete Cookies" and when that's done, close the Internet Options window.
If you use the latest version of Firefox;
- Click "Tools"
- Select "Options"
- Click "Privacy"
- Under "Private Data" click "Clear Now" From there you may select what to clear.
Don't forget to disable the pop-up blocker
- Click "Content"
- Uncheck "Block pop-up windows"
After you have gone through everything, click "OK" and close Firefox, When you restart Firefox your changes take affect.
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We have found that some software provided by Internet Service Providers are causing problems with sessions, such as Hughes.net/Direcway's Turbo Page and Earthlink's Accelerator. Their browser plug-ins simply change your browser's settings to use a proxy server, which prevents your computer from receiving the session cookies. To fix this, try either disabling that option in your web browser, or get the Firefox web browser free at http://www.firefox.com
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